Return and refund policy

At THE ELITE ERA, customer satisfaction is our priority. We accept returns under the conditions outlined below and process refunds once all procedures are complete.

1. Conditions for Returns

Eligibility: Items are eligible for return only if they meet the following criteria:

The return request is initiated within 5 days after delivery.

The item is unused, unworn, and in its original condition with all tags and packaging intact.

Exclusions: The following items are not eligible for return:

Items marked as "final sale" or "non-returnable."

Damaged items caused by misuse or improper handling.

2. Return Process

To ensure a smooth return experience, follow these steps:

1. Initiate the Return: Contact us at our email mentioned at rhe bottom within 5 days of receiving your order and provide the order number and reason for return.

2. Approval: Once your request is approved, you will receive detailed instructions for shipping the item back to us.

3. Shipping the Item:

Ensure the item is securely packaged to avoid damage during transit.

You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund.

Refunds will be credited to your original payment method within 2 business days after the return has been approved.

4. Important Notes

Refund amounts exclude shipping charges unless the return is due to an error on our part (e.g., defective or incorrect items).

Refunds may take an additional 1–2 days to reflect in your account, depending on your bank's processing times.

If the return does not meet our policy requirements, it will not be eligible for a refund, and the item will be sent back to you.

5. Contact Us

For any questions or assistance with your return, reach out to us:

Email: eliteerashopnow@gmail.com